VOICELINK is call recoding software that has been purchased and installed by Dialers replacing its earlier recording program. This recording software is very sophisticated and is an essential tools in providing proper services. This software is used primarily for coaching or training purposes but we also use it for auditing purposes. The software also allows us to authenticate and check and possible complaints may have against the way or manner in which we communicate. All incoming, outgoing and intercom calls are recorded by this software and similar to the collection software has very tight security features.